At Truck World Repair LLC, we supply high-quality truck parts for commercial vehicles and fleets across South Carolina. Due to the nature of parts distribution, inventory handling, and supplier agreements, the following return and refund conditions apply.
1. Return Eligibility
Returns are accepted within 30 days of the original purchase date.
To be eligible for a return, the item must be:
- Unused, uninstalled, and in original condition
- In original packaging
- Accompanied by the original invoice or proof of purchase
Returns requested after 30 days from the purchase date will not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
- Electrical components
- Special order or custom parts
- Installed, used, or damaged parts
- Opened kits or incomplete items
3. Restocking Fees
Approved returns may be subject to a restocking fee of up to 15%, depending on the type and condition of the part.
Shipping and handling charges are non-refundable unless the return is due to an error on our part.
4. Return Authorization
All returns must be approved in advance.
To initiate a return, please contact our team to receive return instructions. Returns sent without prior approval may be refused.
5. Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
Refunds are only issued for eligible returns requested within 30 days of purchase.
Refund processing typically takes 3–7 business days after approval.
6. Defective or Incorrect Parts
If you received a defective or incorrect part, please notify us within 7 days of delivery.
In such cases, Truck World Repair LLC will:
- Provide a replacement part, or
- Issue a full refund, including applicable shipping costs
7. Warranty Claims
Certain parts may be covered under manufacturer warranties.
Warranty claims:
- Are subject to supplier inspection and approval
- May require additional processing time
- May result in replacement, repair, or credit
8. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping method, as Truck World Repair LLC is not responsible for lost or undelivered returns.
9. Contact Information
To initiate a return or request support, please contact:
Truck World Repair LLC
3060 South Carolina 101
Greer, SC 29651
Phone: (864) 327-5940
Email: truckworldrepair007@gmail.com
Please include your invoice number, part details, and reason for return.
10. Policy Updates
Truck World Repair LLC reserves the right to update or modify this policy at any time. The version in effect at the time of purchase will apply.
